Online Return policy

• Toykidz.com online purchases may be returned within 30 days. Items should be returned in unopened or original condition, with a copy of the packing slip, to our San Antonio, Texas Warehouse.
• Refunds will be issued in the original form of payment used to purchase the item. If the item is a gift the person who originally made the purchase will get the refund.
• Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please see additional details below.

RETURN INSTRUCTIONS

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions must be followed in order to allow us the opportunity to process your return.

• Send the item in its original packaging.
• Pack the item carefully so that it will not be damaged during the shipping process.
• Include a copy of the packing slip. We will not be able to process a return for any shipment received without a packing slip.
• Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
• Unless a different return address is specified on your packing slip, all returns should be sent to the following address:

  Toykidz.com
  Return Center
  6055 Woodlake Ctr
  San Antonio, TX 78244

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you return a damaged, defective or incorrect item to the return center, you will receive a refund. You may then choose to purchase a replacement item. We do not offer merchandise exchanges.

To return a damaged or defective item, please contact us by phone at 877-554-KIDZ (5439) . Our customer service team will provide you with a prepaid return shipping label to assist with your return. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.